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Our Terms Shape How Your Account Works

These terms explain the rules that keep your account safe, how deposits and withdrawals flow, and what we expect from you as you use raja178.

Account SecurityPayment ClarityWithdrawal ProcessSupport Access

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What These Terms Cover and Where They Apply

raja178 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

raja178 operates under the framework set out in these terms for players accessing our platform where local law permits. Your account is subject to Indonesian regional rules and our own operational policies. When you open an account, you confirm you meet local eligibility requirements and accept

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these terms in full. Deposits via DANA, OVO, GoPay and QRIS are processed under the payment provider's own terms as well as ours. Withdrawals are verified to match your account identity before funds return to your wallet. All gameplay results are governed by the rules of
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each game studio — Pragmatic Play, Evolution, Microgaming and others — and we enforce those terms on our side. Your account is yours to manage; you can request changes to your data or account settings through our support team at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Terms or Account

Team online

Live Chat

Open a conversation with our support team 24/7 via the chat bubble in the lobby. We answer questions about your account, terms, withdrawals and payments.

Email Support

Send detailed questions to our support email. Include your account username and the specific issue. We respond within 24 hours on business days.

In-App Help

The Help section inside your account dashboard lists FAQs, policy details and links to contact us. Available on desktop and mobile browsers.

ACCOUNT SAFETY

How We Handle Your Data and Secure Your Account

Data Protection

Your personal details — name, email, payment info — are encrypted and stored securely. We do not share your data with third parties outside payment processing and support.

Cookie Policy

We use cookies to keep you logged in, track your gameplay session and remember your preferences. You can adjust cookie settings in your browser or account settings.

Account Verification

Before your first withdrawal, we verify your identity using the details from your account signup. This protects against fraud and meets local payment regulations.

Withdrawal Holds

Withdrawals are reviewed for consistency with your deposit history. Most clear within 2–4 hours after verification. Unusual requests may take up to 24 hours.

Data Retention

We keep your account data and transaction history for as long as your account is active, plus 3 years after closure for regulatory compliance and dispute resolution.

Request Changes

Contact our support team to update your account info, request a data export or ask about deletion. Submit requests via live chat or email with your username.

Frequently Asked Questions About Our Terms

Yes. When you sign up at raja178, you confirm you've read and agree to these terms. You also confirm you meet local eligibility requirements where local law permits. You can review them anytime in your account settings.

You can update your email, phone number and withdrawal wallet in your account settings. Changes to name or ID details may require verification. Contact support via live chat if you need help making changes.

You can request account closure through support. Your balance must be withdrawn first. After closure, your account remains visible to us for 3 years for regulatory records, but you cannot log in or play.

Deposits and withdrawals depend on local law. We process all transactions through regulated payment providers — DANA, OVO, GoPay and QRIS — which hold their own compliance. We do not hold insurance on balances.

Each game studio — Pragmatic Play, Evolution, Microgaming and others — sets the game rules, odds and payout percentages. We enforce those rules on our platform. You can view game-specific terms in each game lobby.

Your account balance never expires while your account is active. If your account is inactive for 12 months, we may restrict access for security reasons, but your balance remains yours. Contact support to reactivate.

Yes. If you believe a game result is incorrect or a withdrawal didn't arrive, contact support with your transaction ID and details. We investigate all disputes and respond within 48 hours on business days.

Our Terms Shape How Your Account Works

How to Contact Us About Your Terms or Account

Live Chat

Email Support

In-App Help

How We Handle Your Data and Secure Your Account

Data Protection

Cookie Policy

Account Verification

Withdrawal Holds

Data Retention

Request Changes

Frequently Asked Questions About Our Terms

01 Do I need to accept these terms to open an account?

02 Can I change my account details after signup?

03 What happens if I want to close my account?

04 Are my deposits and withdrawals covered by insurance?

05 Who makes the rules for each game?

06 How long do I have to use my account balance?

07 Can I dispute a game result or withdrawal?

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