Reference

Legal clarity for your account on raja178

When you open an account with us, you're protected by clear terms that spell out how we handle your funds, your data, and your account access.

Account protection frameworkData security practicesPayment verification steps
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raja178 Legal clarity for your account on raja178
REACH US ANYTIME

How to contact us about legal or account issues

Team online

Live support chat

Open your account, head to the lobby footer, and tap 'Contact Us'. Our support team responds to account and legal questions seven days a week, 10 AM to 11 PM Jakarta time via the chat widget.

Email escalation

For formal disputes or requests about your data or account closure, email our legal team with your account ID and a description of your issue. We reply within two business days with next steps and options.

Account settings panel

Log into raja178, go to your profile menu, and select 'Account & Security'. From there you can request your data, review your transaction history, or initiate account closure with full details of the process.

YOUR DATA & SECURITY

How we protect your account, funds and personal information

Account verification

When you sign up, we collect your name, phone number and payment details. Before your first withdrawal, we verify your identity and payment method to prevent fraud and comply with local financial regulations. Verification is a one-time step.

Payment security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your full payment credentials; your wallet is tied to your account via a secure token. Each deposit and withdrawal is logged and timestamped.

Data retention

We keep your account data, transaction records and login history for as long as your account is active. After you close your account, we retain records for the period required by local law, then securely delete your personal information.

Cookie & tracking policy

We use cookies to keep you logged in, track your session for fraud prevention and remember your game preferences. You can disable non-essential cookies in your browser settings without losing core account access.

Dispute & complaints

If you dispute a charge, transaction or account decision, contact support with your account ID and the date of the transaction. We investigate within five business days and respond with findings and any corrective action.

Request your data

You have the right to request a copy of all data we hold about you. Go to your account settings, select 'Data Request', and we'll email you a full export within ten business days of confirmation.

Frequently asked questions about legal and account rights

If we close your account for violation of our terms, we calculate your balance and process a full refund to your original payment method within ten business days. We send an email with the details and your refund reference number. If your account is closed by your request, the same process applies—no fees deducted.

Yes. Log into your account, go to 'Account & Security', then 'Transaction History'. You can view and download a CSV file of all deposits, withdrawals and game activity dating back to your signup. This record is accepted by Indonesian tax authorities and personal accountants.

Access depends on local law where you are located. If you travel abroad, your account remains active, but we may restrict deposit or withdrawal features based on the region's regulations. We notify you in-app if this happens. On return to Indonesia, full access is restored.

If a DANA, OVO, GoPay or QRIS deposit fails or goes missing, our support team tracks it via your payment provider. We investigate within two business days and either credit your account or guide you to file a claim with your payment service. We never ask you to pay a fee to resolve a dispute.

If you suspect unauthorized access, contact our support team immediately. We freeze your account, review the activity log, and if fraud is confirmed, reverse any unauthorized transactions. Change your password via 'Account & Security' and enable two-factor authentication to prevent future breaches.

We retain your data only as long as required by Indonesian financial and consumer-protection law. After that retention period, we securely delete your name, contact details and payment information. Transaction logs for regulatory compliance are anonymized and archived separately.

You can close your account anytime from the 'Account & Security' panel. If you have an active balance, we process a refund to your original payment method. Account closure is final after seven days; you can reopen a new account after that waiting period if you choose.

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