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Your Privacy Matters to Us

When you open an account with raja178, we collect only the information needed to verify your identity, process your withdrawals and keep your account secure.

Account & Identity DataPayment InformationGaming & Device Data
raja178 Your Privacy Matters to Us
GET IN TOUCH

How to Reach Us About Your Privacy

We're here to answer your questions about how we handle your data and to help you exercise your privacy rights. Our support team responds to privacy requests and data inquiries through the channels below. You can ask to see what data we hold on you, request corrections, or ask us to delete your information where local law permits.

Team online

Email Support

Send a privacy request to our data team at [email protected]. We aim to respond within 5 business days with details of how your information is stored and used.

Live Chat

Open the live chat in the bottom right of your account dashboard, available 09:00–23:00 Jakarta time, seven days a week. Our agents can walk through your privacy settings and help you update your preferences.

Account Settings

Log in to your raja178 account, go to Settings > Privacy & Data. From there you can review what we store, download your information, or request data deletion where applicable.

YOUR SECURITY

How We Protect Your Information

Your account security is built into every step of your interaction with us. When you deposit via DANA, OVO, GoPay or QRIS, your payment details are encrypted end-to-end and never stored on…

Encryption

All payment transfers—DANA, OVO, GoPay, QRIS—travel through SSL encryption. Your banking credentials are encrypted at rest and never logged in audit trails.

Identity Verification

We cross-check your withdrawal requests against your registered name, phone and email. If details don't match, the payout is held until you confirm via support.

Session Monitoring

Our fraud system watches for logins from new devices or countries. If we spot unusual activity, we'll email you immediately and ask you to confirm before the session continues.

Data Retention

Account data is kept for seven years after closure to meet Indonesian tax and payment regulations. Gaming logs are retained for three years. You can request deletion where local law permits.

Third-Party Access

We share minimal data with payment processors and anti-fraud vendors only to complete transactions and prevent crime. We never sell your details to marketers.

Your Rights

You can request a copy of all data we hold, correct inaccurate information, or ask us to stop using your data for marketing. Email [email protected] to exercise these rights.

Privacy Questions Players Ask

We've collected answers to the questions we hear most often about how we handle your data, your rights and what happens to your information. If your question isn't here, contact our team via live chat or email.

When you close your account, we stop collecting new data and remove your profile from the active system within 48 hours. Historical transaction records, gaming logs and identity verification files are retained for seven years to comply with Indonesian financial regulations. You can request permanent deletion of non-regulatory data by emailing [email protected].

No. Your payment method details are encrypted during the transaction and purged from our servers immediately after settlement. We store only a transaction receipt showing the amount, date, payment rail used and confirmation status. We never keep your actual bank account number, card number or digital wallet credentials.

Yes. Log into your account and go to Settings > Privacy & Data, then select Download My Data. We'll prepare a file with your identity record, all transactions, device history, login log and game sessions, available within 5 business days. You can also email [email protected] to request this.

We use your gaming activity only to personalize your account experience—suggesting games you might enjoy, adjusting our platform for your device, and detecting fraud. We do not share your game history with advertisers. You can opt out of personalization at any time in your account privacy settings.

Login timestamps and device data—your phone model, browser, IP address—are kept for three years to help you review account access and spot unauthorized sign-ins. After three years, older records are deleted automatically. You can view your recent login history in account settings and delete individual sessions manually.

Contact our support team immediately via live chat (09:00–23:00 Jakarta time) or email [email protected]. We'll review your login history, verify the device that accessed your account, and freeze any suspicious transactions pending your confirmation.

We share minimal data only with payment processors to complete DANA, OVO, GoPay and QRIS deposits and withdrawals, and with anti-fraud vendors to prevent crime. We do not sell, rent or lease your personal information to marketers or data brokers. Where local law permits, third-party sharing is always encrypted and governed by strict data processing agreements.